Returns & Refunds Policy
The 999 Store Pvt Ltd aims to ensure that customers have a satisfactory shopping experience. This Returns & Refunds Policy explains the general conditions that apply when a customer wishes to return an eligible product or request a refund.
Reporting Issues
Inspect products promptly upon delivery. If a product arrives damaged, defective, incorrect, or incomplete, contact customer support as soon as possible with your order number, photos, or videos to assess the issue.
Return Eligibility
Products must remain unused, undamaged, and in their original packaging with all labels, manuals, and accessories. Certain items (hygiene products, customized, perishable, or digital goods) may be excluded.
Approval Process
A return request is subject to review and does not guarantee automatic approval. Please await official instructions before sending items back, as unauthorized returns may lead to processing delays.
Return Shipping
Customers may cover return shipping depending on the reason. If the item was sent in error or verified as defective/damaged during delivery, The 999 Store Pvt Ltd will provide an appropriate remedy.
Refund Processing
Refunds are issued to the original payment method after the returned product is received and inspected. The timeframe for funds to reflect depends on your card issuer, bank, or payment provider.
Rejected Returns
If a returned product fails to meet requirements, the request may be rejected. Customers may be responsible for any delivery or handling costs associated with retrieving an unsuccessful return.